FAQ

Straight answers.

Everything you need to know about Pertch: how it works, what it costs, and what happens to your data.

General

What is Pertch?

Pertch is an AI sales coach that listens to your live calls in real time and surfaces short, contextual coaching prompts when the conversation needs them. It runs entirely in your browser: no recording, no playback, no desktop app.

Who is Pertch built for?

Individual sellers: account executives, founders doing sales, sales engineers, consultants, and SDRs. Anyone who takes live calls and wants to improve their technique in the moment, not after the fact.

Is this for teams or individual reps?

Individual reps first. No team admin overhead, no per-seat licensing. Pertch is a personal coaching tool: no manager dashboards, no team analytics, no shared recordings. Team features may come later after individual value is proven.

Does the prospect know I'm using Pertch?

No. Pertch runs silently in a separate browser tab. There is no audio notification, no bot joining the call, and no visible indicator to other participants. The prompts appear only on your screen.

How is this different from Gong, Chorus, or other call tools?

Those tools record your call audio and analyze it after the fact, for managers. Pertch coaches you during the call, in real time, and never records your audio. It's a personal tool, not a surveillance tool. You get better on the call that matters, not on the next one.

Privacy & Security

Does Pertch record and store calls?

Pertch never records or stores your call audio. It's transcribed live and immediately discarded. The text transcript and a post-call summary are saved privately to your account for 30 days so you can review the call, then permanently deleted. There's no audio recording, and your sessions are private to you.

What data does Pertch store?

Your email address (for sign-in) and subscription status; your session history (the transcript, a post-call summary, and the prompts you saw) kept privately for 30 days, then the raw content is permanently deleted; and your prompt feedback. We never store your call audio. Past 30 days, only non-sensitive session metadata (date, methodology, duration, prompt ratings) remains.

Can my manager see my coaching prompts or call data?

No. There is no manager dashboard, no team analytics, no shared workspace. Pertch is a personal tool. Your coaching data is yours alone.

Is my call data sent to any third parties?

Yes, to the providers that run the service: a speech-to-text provider transcribes your audio in real time (processed in memory, never stored by them), and an AI provider receives rolling transcript excerpts to generate your coaching prompts and post-call summary. We also use Stripe for payments. We never sell or share your data for marketing. See our Privacy Policy for the full list.

Do I need to disclose Pertch to my prospect?

Pertch never records your call audio, but it does create a text transcript that's saved to your private account for 30 days. Consent and call-monitoring laws vary by jurisdiction. Many focus on audio recording, but you are responsible for compliance. Check your local laws and your company's policies on AI tools during calls, and disclose if required.

How It Works

Will it work with Zoom, Google Meet, or Teams?

Yes. Pertch works with any meeting platform that runs in a browser tab. You share the tab audio via Chrome's built-in tab sharing: no extensions, no plugins, no desktop app.

How fast are the prompts?

Prompts appear within 5-15 seconds of the relevant moment. The system evaluates the conversation continuously, with full-call memory, and surfaces a coaching cue only when there is a useful move available.

What coaching methodologies are available?

Three are available today: Decisive (reduce hesitation and lock in next steps), Qualify (confirm the deal is real), and Screen (qualify fast on high-volume calls). You pick one per session. Two more (Reframe and Consultative) are in development.

Can I switch methodologies mid-call?

Yes. You pick a methodology before the call, and you can switch it from the live HUD anytime the conversation changes direction. The coach applies the new lens immediately, without stopping your session.

What if Pertch doesn't surface any prompts?

That means the conversation is going well and there's no coaching-worthy moment detected. Pertch stays quiet when there's nothing useful to say. Silence is a feature, not a bug.

What browsers are supported?

Google Chrome (v100+) and Microsoft Edge (v100+). Safari and Firefox are not supported due to limitations in their tab audio sharing APIs.

Does it work with desktop meeting apps (not browser)?

No. Pertch requires tab audio sharing, which only works when your meeting runs in a browser tab. If you use the Zoom desktop app, you'd need to join via the browser instead.

Pricing & Billing

What does it cost?

Three monthly plans, all with full access to every methodology and feature. They differ only by hours of live coaching per month: Starter is $39/month for 15 hours, Pro is $49/month for 20 hours, and Power is $99/month for 45 hours. Every plan starts with a 14-day free trial, no credit card required.

Do I need a credit card to start the free trial?

No. Your 14-day trial starts the moment you sign up with your email, no card required. You'll only be asked for payment when you choose to subscribe.

Can I change plans later?

Yes. You can move between Starter, Pro, and Power at any time from your account settings if your coaching hours change. Stripe prorates the difference.

What happens when my trial ends?

Your account pauses: no charge, no data loss. You can pick up where you left off by subscribing whenever you're ready. We don't auto-charge or surprise you.

Can I cancel anytime?

Yes. Cancel with one click from your account settings. No contracts, no cancellation fees, no hoops. Your access continues until the end of your current billing period.

Is there a team or enterprise plan?

Not yet. Pertch is built for individual sellers first. We may introduce team features in the future, but only after the individual experience is proven.

Still have questions?

Reach out to support@pertch.app, or jump straight into the free beta.

Start a free beta trial